Since deregulation of the UK’s telecommunications markets and the introduction of competition and new services in the early 1990s, the UK has become one of the most competitive communications markets in the world.
A complex market
Major advances in telephony and IT have led to an increasingly complex market of suppliers, tariffs and technologies.
Understanding and keeping up with this ever-changing landscape is becoming more and more difficult. Should you ditch the PBX and switch to a hosted cloud-based system? Should you invest in VOIP? What impact could voice and IT convergence have on your business?
Understand the services that your organisation has and how much they cost. Audit all lines you have for usage.
Keep a sharp look out for billing errors. You may be surprised at the outcome.